Cancellation policy

This is an English translation of our Dutch text. In the event of any difference, the Dutch version applies.

Some items in our shop may be offered to you as a subscription, a pre-order or a try-before-you-buy purchase. This cancellation policy explains how you can change or cancel that kind of purchase.
Subscriptions
When you buy a subscription, you receive repeat deliveries. These are based on the term of the subscription and the frequency you select yourself.
Your payment details are stored securely and an amount is collected for each delivery, unless you choose to pay for everything in advance.
Some subscriptions renew automatically at the end of the term. If you do not want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. The order confirmation emails contain links to your orders. You can manage your subscription there.
See our refund policy for more information about returns and refunds.
Pre-orders
When you buy a pre-order, you pay for a product that is not in stock or that will be available soon but has not yet been added to stock. We may not collect payment at checkout, or only part of it, store your payment method and collect the full or remaining amount at a later date.
You can cancel a partly paid pre-order that has not yet been fulfilled. Once the order has been fulfilled you can no longer cancel it, but you can request a (partial) refund. See our refund policy for more information about returns and refunds.