Refund policy

This is an English translation of our Dutch text. In the event of any difference, the Dutch version applies.

Article 5 – Right of withdrawal

1. The consumer has the right to withdraw from the agreement within 14 days of receiving the product, without giving reasons, unless the product is personalised or made to measure.
2. The product must be returned unused, undamaged and in its original packaging.
3. The cost of returning the product is for the account of the customer.
4. In the case of damaged or used products, TheWootz reserves the right to charge for the loss in value.
5. To exercise the right of withdrawal, the model withdrawal form can be used, available at: https://www.acm.nl/sites/default/files/old_publication/publicaties/12754_modelformulier-ontbinding-herroeping-2014.pdf

Terms and conditions TheWootz VOF, version May 2025